Terms of Service

TestedHost LLC ("TestedHost") agrees to furnish services to the Subscriber, subject to the following ("Terms of Service").

TestedHost LLC, the company hereafter referred to as, ("TestedHost LLC"), ("TestedHost"), ("Us"), ("We") and The Client, ("Customer"), ("Client") and ("You").

These terms may change at any time, with or without notification or approval of the customer.

By using TestedHost products and services you agree to the following:

1. Account

a. All customer information used for TestedHost accounts must be valid and kept up to date. Accounts without valid and correct information may result in suspension of products or services until the information in question is updated.

b. Only one clientarea/billing account is permitted per person. In order to register on our site, you are required to have a valid and unique email address.

2. Refunds & Fees

a. We offer a full refund up to 2 days (48 hours) after the initial order has been placed. No refund is guaranteed after 2 days (48 hours) and will only be given at the discretion of TestedHost. Only the first payment made on a service is covered by this refund policy.

b. Customer must have probable cause for requesting cancelation. TestedHost has the right to decline a refund at their sole discretion.

c. When a refund is provided, TestedHost will withhold the amount in which PayPal Holdings, Inc. includes as transaction fees on both the original invoice and on the refund.

d. No refunds will be given on “add-on” products or "configurable options".

e. All sales of dedicated servers are final.

f. Refunds will not be issued if the customer is in violation of the TOS or suspended due to chargeback or dispute.

g. TestedHost reserves the right to change prices at any time.

3. Cancellation

a. The customer can request a cancellation of products and services at any time. However, refunds will typically not be issued if a cancellation occurs during a paid billing period.

b. To cancel your services you must first cancel any active PayPal subscriptions and only then submit a cancellation request through our client area at https://testedhost.com/clients/. TestedHost does not have access to any client’s PayPal account. Therefore, we cannot and will not be responsible for unintended payments made through the automatic payment subscription service.

4. Chargeback/Fraud

a. Any chargeback will result in the immediate termination of servers or services.

b. Fraud involves a knowing misrepresentation or misleading statement, written communication, or activity made with the intent that the person receiving it will act upon it. Fraud is strictly prohibited and offenses will be investigated. Fraudulent activity can result in the suspension or termination of TestedHost products and services.

5. Files

a. While TestedHost offers unlimited storage space, any excessive use of storage including redundant files and/or file backups causing problems on the node may result in the removal of such files and the termination of the client.

b. Any customer files stored on our servers must be directly related to Minecraft/Minecraft servers. No personal file storage will be tolerated.

c. Daily file backups are stored for 3 days.

d. Backups are intended only for disaster recovery, not intended for customer use/access. TestedHost reserves the right to use backups to restore customers’ files upon request. A $2.00 USD recovery fee maybe charged each time in such cases.

6. Suspension/Termination

a. We reserve all rights to terminate your server or service upon any violation of these terms or on any other basis if deemed necessary without prior notification. Reasons for termination include but are not limited to:

General TestedHost services:

- Circumventing memory or the CPU, attempting to gain higher security access, using pirated material, or participating in illegal activity or harassment as specified below.

Minecraft servers:

- Circumventing player slot limitations, using pirated plugins, and causing high CPU usage by plugins.

b. Servers or services will be suspended after 2 days (48 hours) of nonpayment after the invoice due date. Servers or services will be terminated after 7 days of nonpayment from the original invoice due date. All data will be permanently lost and will not be recoverable.

7. Liability Limitation

a. TestedHost LLC shall not be responsible for any claimed damages, including incidental and consequential damages, arising from TestedHost servers going off-line or being unavailable for any reason whatsoever. Furthermore, TestedHost LLC shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any files from one of the TestedHost LLC servers. All damages shall be limited to the immediate termination of service.

8. Support

a. Support tickets can take up to 48 hours to be answered.

b. TestedHost has the right to refuse answering any ticket deemed to be offensive, disrespectful, harassing, or vulgar. Extreme cases can result in service suspension or termination.

c. Submitting multiple support tickets for the same problem is not permitted and can result in the customer being blocked from the ticket support system and suspension and termination of services.

d. Harassment of staff via live support chat, support ticket, or email will not be tolerated. Harassment may result in service suspension or termination.

e. Abuse of live support chat, support tickets, or email such as spamming and advertising will not be tolerated.

9. Affiliation

a. TestedHost is not affiliated with Minecraft, Mojang AB and/or Notch Development AB, and/or Microsoft Corporation. Minecraft is a trademark by Mojang AB.

10. EULA Compliance

a. When renting a server from TestedHost, you agree to be Minecraft EULA compliant.

EULA: https://account.mojang.com/documents/minecraft_eula

Acceptable Use Policy

11. Harassment

a. Using any TestedHost products or services to harass someone is prohibited and will result in an immediate termination of services without refund or prior warning.

12. Illegal Use

a. Using any TestedHost products or services for illegal activities will result in immediate termination of services without refund or prior warning.

Privacy Policy

Privacy Policy

Your privacy is important to us.

It is TestedHost LLC’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy so you understand how we collect, use, communicate, disclose, and otherwise make use of personal information. We have outlined our privacy policy below.

We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.

Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up to date.

We will protect personal information by using reasonable security safeguards against loss or theft and any unauthorized access, disclosure, copying, use, or modification.

We will make readily available to customers information about our policies and practices relating to the management of personal information.

We will retain personal information only for as long as necessary for the fulfillment of those purposes.

We are committed to conducting our business following these principles to ensure that the confidentiality of personal information is protected and maintained. TestedHost LLC may change this privacy policy from time to time at TestedHost LLC’s sole discretion.